Frequently-Asked Questions (FAQs)

FAQ, Cancellation and refund policy

How do I know if I have successfully enrolled in your online program?

Once you have selected the program of your choice and created an account, we will receive a notification in the back end of the system. An invoice will be generated and we will reach out to you via email to you for payment processing. You will be granted access to the online program material once we have received the payment in our bank.

I enrolled for your online program and have questions on the program materials. How can I get answers to my questions?

You can ask questions related to the program materials to

We endeavour to respond to any questions related to program materials as soon as we can, and typically within one week.

For how long will you continue to answer my questions after I have enrolled to a program?

We can answer questions related to the program content.  However, we cannot complete your office related-work or school assignment for you.

For how long will I have access to the program materials after I have completed the enrolment process?

Once you have completed your enrolment for a program (including payment of the fees), you will have access to the program materials for a period of 3-months (weekends and public holidays included) from the date of your first log-in.

What is your cancellation and refund policy?

The online programs offered by FMTCS Sdn Bhd are not eligible for refund.

Do you offer phone support?

At this time, all program material technical support is provided via email. 

If you have a billing or administrative question during registration, send an email to with your contact details and we will reach out to you to provide support.